Support
Auserene is made by one person, and that person reads every message. Email hpatsvnit@gmail.com and you will usually hear back within two business days, often the same day. Please include the email address or phone number you signed in with, and, if it helps, your iOS version and what you were doing when something went wrong. Never include anything you wrote in the app unless you want to.
Common questions
Subscriptions, billing, and refunds
Premium is billed through Apple. You can cancel at any time in your device’s settings (Settings → your name → Subscriptions); access continues to the end of the paid period. Refunds are decided by Apple, not by us — request one at reportaproblem.apple.com. If a purchase isn’t showing up in the app, try Restore purchasesin Settings, then email us if it still doesn’t.
Your data and deleting your account
You can delete your account and everything in it from Settings → Delete my account. Deletion is immediate and cannot be undone. To ask for a copy of your data, or to correct something, email us; our Privacy Policy explains what we hold and for how long. Deleting your account does not cancel a subscription, so cancel that with Apple first.
If you are struggling right now
Support email is not monitored around the clock, and Auserene is not a crisis service. If you are in immediate danger, call your local emergency number. Our crisis resources page lists free helplines by country that you can call or text at any hour.
Policies
Himanshu Pathak, operating as Auserene · India
hpatsvnit@gmail.com